Lessons, payments and cancellations
We like to keep things simple and fair. Here is everything you need to know about how lessons and payments work at Bloom, in plain English.
1. It starts with a free assessment session
Your child's first session is free, and you do not need a card to book it.
- It lasts about 45 minutes and covers one subject.
- Your child works through a short assessment with a specialist tutor, so we can see exactly where they are strong and where the gaps are.
- The tutor then works through one of those gaps with them, so they get a feel for how we teach.
- We ask a parent or guardian to join for the last 5 minutes to hear how it went.
Afterwards, the tutor checks the results and we email you a full report, usually within 24 hours. It shows how your child did in each area, the gaps we found, and the plan we recommend. There is no obligation to join.
If you cannot make the session, just let us know and we will find another time.
2. Our plans
Every lesson is one hour, one to one, and online. A single lesson is £16.50, and the more lessons a plan includes, the less each one costs.
| Plan | Lessons | Price every 30 days | Per lesson |
|---|---|---|---|
| Starter | 4 (about 1 a week) | £66 | £16.50 |
| Core | 8 (about 2 a week) | £119 | £14.88 |
| Intensive | 12 (about 3 a week) | £169 | £14.08 |
| Intensive+ | 16 (about 4 a week) | £211 | £13.19 |
Brothers and sisters get 10% off. Every extra child from the same family gets 10% off their own plan.
3. How billing works
- You pay by card through Stripe, our secure payment provider. We never see or store your card details.
- Your plan renews every 30 days from the day you join, and you get your plan's lessons for each 30-day period. Lessons that are not booked within the 30 days do not carry over, so we will help you plan them in.
- Stripe emails you a receipt every time a payment goes through.
- If a payment does not go through, we will email you so you can update your card. Lessons pause until the payment is sorted, and they pick up again straight after.
- You can move up or down a plan whenever you like. The new plan starts from your next billing date.
4. Cancel anytime
There is no contract and no minimum term. You can cancel your plan whenever you want by emailing contact@bloomeducationonline.com or telling your tutor.
- Once you cancel, you will not be charged again.
- You keep your remaining lessons until the end of the 30 days you have already paid for.
- Changed your mind early? If you cancel within 14 days of your first payment, we refund you in full, minus any lessons your child has already had.
5. Moving or cancelling a lesson
Life happens, and we understand. We just ask for a little notice so your tutor's time is not wasted.
- 12 hours notice or more: we will book a free make-up lesson at a time that suits you. Please use it within 30 days.
- Less than 12 hours notice, or not turning up: the lesson counts as used, and there is no make-up.
- If your tutor has to cancel: you always get a make-up lesson, whatever the notice.
To move a lesson, message your tutor through the Bloom portal or email contact@bloomeducationonline.com.
Questions?
We are always happy to help. Email contact@bloomeducationonline.com and a real person will get back to you.